Leader's Digest July 2008

From LLN

Leader's Digest July 2008

Contents 1 Leadership 1.1 What is leadership? 2 Management 2.1 In search of growth leaders 3 Marketing 3.1 Great library slogan from Better Homes and Gardens! 3.2 How to maintain your customer service brand promise 3.3 OCLC’s study of library support in America 4 Services 4.1 The future of reading 4.2 How should libraries handle online resources? 4.3 What you can learn about customer service from the Disney Institute 5 Technology 5.1 Our Kindle 6 Your turn: Talk about it

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by Leslie Dillon, published August 1, 2008

Items appearing elsewhere have been replaced by links to those articles.

Leadership

What is leadership?

Now in Qualities of successful leaders

Management

In search of growth leaders

Now in Qualities of successful managers

Marketing

Great library slogan from Better Homes and Gardens!

Now in Brands

How to maintain your customer service brand promise

Now in Brands

OCLC’s study of library support in America

Now in From awareness to funding

Services

The future of reading

Now in Reading and viewing notes

How should libraries handle online resources?

Now in Reading and viewing notes

What you can learn about customer service from the Disney Institute

Now in Service attitudes

Technology

Our Kindle

Now in Kindle experiences

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Your turn: Talk about it